MiaChiesaConfirm, refund and return deposits for space bookings
From the space Payments page, confirm payments received in person, cancel unpaid requests and refund the fee or deposit to people who paid online.
Open space payments
From Spaces select Payments. At the top you see Collected, To collect, Refunded and Net; below, every booking with amount, payer, space, method and status. Filter with All, Paid, To collect, Refunded and Cancelled, or search by person, space or title.
Requests to be paid in person have the Payment due status and, on the right, the ⋯ menu. Open takes you to the booking; Export CSV downloads the filtered list.
Confirm the payment
In the row’s ⋯ menu select Confirm payment. In the window you can state how you received the money under Method (optional): Bank transfer, Cash or Cheque.
Check the result
Select Confirm: Payment confirmed. appears and the booking changes to Paid in person. Confirming covers the payment only: approving the booking remains a separate decision.
Refund the fee or return the deposit
For a booking paid online the ⋯ menu offers Refund fee and, if a deposit was paid and not yet returned, Return deposit. Write an optional reason and select Confirm: Refund done. or Deposit returned. appears.
What you have achieved
- Bookings paid in person show as collected.
- Fees and deposits to be returned are refunded to people who paid online.
Troubleshooting
I see “You do not have permission to manage booking payments.”
You need Manage booking payments or Refund bookings: ask whoever manages the community.
I can’t see Refund fee or Return deposit
They appear only for bookings paid online and with Refund bookings; refunding the fee also requires the booking to be approved.
I see “Action failed.”
The confirmation or cancellation did not go through: the window stays open, try Confirm again.
I see “Could not process the refund.”
The refund was not made: the window stays open, try Confirm again.