MiaChiesaPause or cancel a recurring donation
Pause for a few months or stop a donor’s recurring support, at their request, without losing the charge history.
Find the subscription
Open Donations and choose the Recurring tab. Active subscriptions lists each supporter with amount, status and next charge: search by name or filter by status.
Select the row to open the detail. The same actions are also in each row’s menu.
Pause
In Subscription details select Pause and choose the duration: 1 month, 2 months or 3 months. The dialog shows which charge is skipped and when it resumes; the donor receives a confirmation email.
Check the pause or resume
Confirm with Pause: the status becomes Paused and the subscription resumes on its own on the date shown. To restart it earlier select Resume and confirm.
Cancel the subscription
Select Cancel subscription. The dialog sums up amount, start date, next charge and Stops on: the subscription stops at the next renewal date.
If a break is enough, use Pause in the Pause instead? box. Otherwise confirm with Cancel subscription.
What you have achieved
- The subscription is paused until the chosen date, or stops at the next renewal date.
- The charge history stays available.
Troubleshooting
I see “Action failed. Please try again.”
The action was not applied. Try again in a moment.
I can’t see Pause or Cancel subscription
The subscription is already Canceled: it has no actions left.
The status is “Past due”
The last charge failed: the detail shows recovery actions, such as Retry now and Email the donor.
I can’t see the Recurring tab
You need the Manage recurring donations permission.