Tutorial · Configuration and staff

Resolve a Google Calendar conflict

Compare two versions of an appointment, choose the source and verify the result.

6 minVerified on 21 Sept 2026Leaders and office staffIntegrations module active

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Step 1 of 4

In this guide

Start

1Step 1 of 4 · 1 min

Recognise the conflict

Open Settings > Integrations. The Google Calendar row shows a conflict count when the same appointment changed in both calendars.

A conflict needs a choice. Starting another sync does not decide which version is correct and does not replace checking the data.

Google Calendar row with one conflict to resolve — **Fig. 1**The warning identifies an appointment that needs a choice between two versions.

2Step 2 of 4 · 1 min

Open the comparison

Open the Google Calendar row and select Resolve in the banner. If several conflicts exist, the panel opens the first one; return to the list afterwards to inspect the others.

Before choosing, also open the actual appointment in both calendars. The comparison shows the copy recorded when the conflict was detected and may be older than a later edit.

Google Calendar panel with a conflict banner and Resolve action — **Fig. 2**Resolve opens the first conflict comparison without making a choice yet.

3Step 3 of 4 · 2 min

Compare both versions

The window places MiaChiesa beside Google Calendar. Compare title, date, start and end time, and place; if information is not shown, check it in the original appointment.

Do not choose based on the calendar you use most often. Choose the entry containing the information that must remain in both calendars.

Conflict detected window with MiaChiesa and Google Calendar versions — **Fig. 3**The figure shows the prepared comparison. It does not select Keep MiaChiesa or Keep Google and does not resolve the conflict.

4Step 4 of 4 · 2 min

Choose and verify

Select Keep MiaChiesa to use the current MiaChiesa appointment for supported Google calendar fields. Select Keep Google to apply the title, date, times and place from the Google copy stored with the conflict to MiaChiesa.

Both buttons act immediately and do not open a second confirmation. After the success message, verify that the conflict has disappeared and recheck the appointment in both calendars. With Keep Google, the description is not copied and the place may need correction in the MiaChiesa appointment.

What you have achieved

You chose the version to keep after checking both actual appointments.
You verified that the conflict disappeared and that title, date, times and place are correct.

Troubleshooting

The comparison does not show the latest edit

Close the window and inspect both appointments directly. The comparison preserves the copy recorded when the conflict was detected; choose only after identifying the correct version.